Accesses purchased on our website are refundable up to two hours before your scheduled arrival date and time at the lounge (this information is written in the confirmation email). To cancel your access, click on the link in your confirmation email or click here. It will take a few days for the refund to be processed by your financial institution.
Accesses purchased through your YQB+ member travel agent are refundable up to two hours prior to your scheduled arrival date and time at the lounge (this information is written on the confirmation email). To cancel your access, contact your travel agent.