Frequently asked questions

If you have any problems with your baggage, please contact your airline directly. 

Before you leave the airport, make sure to speak to a representative of your airline by going to your airline’s baggage counter in the baggage carousel area. The representative will explain your next steps. 

Before you leave the airport, make sure to speak to a representative of your airline so that they can give you a claim document. You will find a representative at your airline’s baggage counter in the baggage carousel area.   

Afterwards, you will have to file a claim with your travel insurance.  

If you find a problem with your baggage after you leave the airport, please contact your airline.